Question 1

✅ Is buying medicines online safe?

Accepted Answer

Absolutely! All our medicines undergo a three-step quality check process to ensure they are of high quality.
We source our products only from licensed retail pharmacies.
PharmEasy is used by 5M+ users across 1200+ cities in India incl. Bangalore, Delhi, Mumbai, Kolkata, Hyderabad, Gurgaon, Noida, Pune, etc. for purchasing medicines online.

Question 2

✅ Why choose us for your medicine home delivery?

Accepted Answer

Used by 5M+ customers
Delivery in 24-48* hours
Over 1L+ meds and healthcare products for you to select from
3-step quality-checked products
PharmEasy Plus subscription with exclusive benefits
We deliver in 19000+ pin codes across 1200+ cities
Scheduled reminders
Attractive deals and e-wallet cashbacks
A highly capable team of experienced pharmacists and healthcare professionals
Cash-on-delivery available

Question 3

✅ How do I order medicines from PharmEasy?

Accepted Answer

Visit our website or open our online medicine app on your phone.
Upload a valid doctor’s prescription and search from our list of medicines.
Enter the address where you want your package to be delivered.
Our partner retailer will call you to confirm the order.
The medicine is packed by the pharmacist.
Our delivery person will deliver the package at your doorstep.

You can use our app or visit the website to track your package.

Question 4

✅ When will PharmEasy deliver my medicines?

Accepted Answer

Once you purchase your medicines online with us, you will get it within 24-48* hours.
*T&C: The delivery time might vary depending on the delivery location.

Question 5

✅ Do I get discounts/cashback while ordering medicines online with PharmEasy?

Accepted Answer

Yes, you can get huge discounts and massive e-wallet cashback on purchasing medicines.

Question 6

✅ If a medicine that I want to order is currently unavailable then what should I do?

Accepted Answer

You can log in from the PharmEasy app and click on the ‘Notify Me’ option for that particular product or medicine. You will be notified as soon as the product is back in stock.

Question 7

✅ When will I receive my order?

Accepted Answer

Your order will be delivered as per the 'Estimated Delivery Date' committed at the time of order placement. You can check this by selecting your order from the "My Orders" section. Keep a lookout for our order delivery updates.
Note: Due to the current COVID-19 crisis, the delivery date may not be as per usual timelines and we request you to bear with us. But rest assured, we are working round the clock to deliver your order as soon as possible.

Question 8

✅ What is the shelf life of medicines being provided?

Accepted Answer

We ensure that the shelf life of the medicines being supplied by our partner retailers is a minimum of 3 months from the date of delivery.

Question 9

✅ How can I modify my order?

Accepted Answer

Unfortunately, once your order is confirmed, it cannot be modified. You can place a fresh order.

Question 10

✅ How do I cancel my order?

Accepted Answer

You can cancel your order from the ‘Order Details’ screen before it is out for delivery. Simply click on the Account icon at the bottom of the App Homepage > select ‘Orders’ > Select the order which you want to cancel > tap “Cancel”. You can also refuse it at the time of delivery and a refund will be processed to the payment source, if the order amount was paid online.

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